At Moddy, we’ve identified a significant flaw in today’s review platforms: they often amplify the voices of dissatisfied customers while leaving the silent majority of happy customers unheard. Our mission is to correct this imbalance by creating a review system that encourages all customers to share their experiences, ensuring that every business is represented fairly and accurately.
Our API or Moddy Tracking tags integrate seamlessly with your e-commerce platform, allowing Moddy to automatically collect feedback after each transaction, either immediately or at a configured time. Business owners can find the details for tracking tags and API by logging into their Moddy account.
For offline or online-to-offline (O2O) businesses with a CRM system, our API can be integrated directly, enabling real-time updates into Moddy’s system.
Once integrated, Moddy takes care of the communication with your buyers, inviting them to leave a review. We also inform customers that if they choose to remain silent, it will be assumed they had a positive experience.
If your business is not integrated with Moddy’s review system, customers can still leave reviews. However, these reviews will function like on most other platforms, without the enhanced fairness and transparency that Moddy provides through our integration options.
After a transaction or service, customers receive a prompt to leave a review, capturing their experience while it’s fresh.
For offline and O2O businesses, customers are invited to leave reviews through our platform, with clear communication that silence will be interpreted as a positive review.
We maintain a straightforward review submission process with clear guidelines on how reviews will be used and displayed, ensuring transparency for all users.
To enhance credibility, we verify the identity of reviewers. Reviewers have the option to remain anonymous to the public, even though their identity is verified.
Our system uses multiple technical methods to automatically detect and flag potentially fake or malicious reviews. Additionally, we have algorithms in place to detect and recognize businesses attempting to flood the system with fake orders.
Any reviews suspected of being part of a blackmail attempt are immediately flagged and investigated, protecting businesses from unfair practices.
Once verified, reviews are published on your business’s profile. By encouraging feedback from the silent majority and satisfied customers, Moddy ensures that your business’s true performance is accurately reflected.
Reviews are updated in real-time, allowing potential customers to see the most current and accurate feedback.
Feedback and Analytics: Businesses receive detailed analytics on customer feedback, helping them identify areas for improvement and track their reputation over time.