Frequently Asked Questions

Moddy.com is a review platform designed to create a fair and accurate representation of businesses by encouraging feedback from all customers, not just those with extreme opinions. We focus on providing a trustworthy review system for small and medium-sized enterprises (SMEs) by using advanced technology to ensure the integrity of reviews.

Our review system actively engages the silent majority of happy customers through APIs, tracking tags, and simple web interfaces that integrate seamlessly into online, CRM, or offline business operations. This ensures that every customer has the opportunity to share their experience, creating a more balanced and accurate reflection of your business.

Unlike many other platforms that may amplify the loudest voices or ignore the majority, Moddy is built on the principle of fairness. We avoid using third-party advertising services that could compromise your and your customers' privacy. Our technology also detects and corrects fake, spam, and flood reviews, ensuring the authenticity of feedback.

Moddy is designed to support all types of businesses, particularly SMEs. Whether you run an online store, offer professional services, or manage a brick-and-mortar business, Moddy’s review system can help you build and maintain a true and trustworthy reputation.

Integrating Moddy with your business is simple. You can use our APIs, tracking tags, or Simple Web Interface to connect your existing online, CRM, or offline systems to Moddy. Once integrated, our system will automatically collect and manage customer reviews in real-time.

Moddy employs sophisticated algorithms to detect and correct fake, spam, and flood reviews. We also perform reviewer identity verification at multiple levels and in various ways, although reviewers can choose to remain anonymous. These measures ensure that only genuine feedback is considered in your business’s reputation, and that no malicious or fake reviews are free of responsibility.

At Moddy, protecting your privacy and that of your customers is our top priority. We implement a variety of security measures to safeguard your data, including encryption, secure data storage, and regular security audits. We only collect the information necessary to provide our services and improve your experience, and we never share your data with third parties for advertising purposes. Additionally, we offer transparency by allowing you to manage your data preferences, and we ensure that all data is used responsibly, in compliance with privacy laws. Unlike many platforms, we do not engage in third-party advertising services that could leak your or your customers' online activity. We believe in keeping your trust by maintaining strict privacy standards.

Moddy believes in transparency and fairness, so reviews are generally not removed unless they violate our content guidelines (e.g., containing offensive language, false information, or spam). If you believe a review is fraudulent or violates our guidelines, please contact our support team for assistance.

If you have any questions or need support, you can reach out to us through our Contact Us page. We’re here to help with any inquiries, from technical support to general questions about our platform.

Moddy offers various service tiers, including free and premium options. For businesses looking to fully integrate our review system with their operations, we offer tailored solutions that may include a subscription fee. Please contact us for more details on pricing.

Joining the Fair Review Movement is easy! Visit our Join the Fair Review Movement page to learn more about our mission and how you can be a part of creating a more honest and accurate online review system.